- For new designs or first-time orders, we highly recommend ordering a sample before placing a larger order. This allows you to see the physical product in person to best evaluate both the print and product quality. We encourage this because images displayed on backlit computer screens often appear different from how they look when printed on fabric, canvas, or stone.
- Please keep in mind that we use DTG (direct-to-garment) printing, also known as digital printing. This print process is different from screen printing or sublimation printing. Our printers are printing directly into the fibers of the material.
- We require print-ready files. Please ensure the design you upload is fully prepared for printing. Double-check your mockups to confirm that the correct design has been uploaded, with the desired sizing and placement. Also, review your file for any unintended marks, backgrounds, or lines that may need removal. If you’re unable to make these adjustments yourself, we’re happy to help! Simply email us your design at info@canvastrywholesale.com.
- Our graphics team and production team will use the exact file, sizing, and placement that are uploaded to the order. We do not alter the measurements, sizing, or the artwork files in any way. We print exactly what is uploaded unless specific instructions or questions are included in the order notes.
-When digitally printing on material that is not white, colors may appear slightly darker or different from the original and will not be as vibrant as they would on a white product. (Please keep in mind that color theory plays a significant role in our printing process!)
- Almost all of our products are hand hemmed/hand woven. There may be loose threads, overlapping stitching, and embedded threads in some of our products. Our production team does keep an eye out for these characteristics but they are unavoidable; However, in the unlikely event you receive a product where these characteristics are very prominent to the point where it completely blocks the design or the product can’t be fixed, please send us photos so we can further help resolve the issue.

Materials: 100% Airlume combed and ring-spun cotton, 32 single
Printing Method: DTG - Digitally Printed with Water Based Inks
Colors: Full Color, CMYK (no white ink)
Max Printable Area: 14"x16"
Weight: .42 oz
Made in: USA
Printed in: Nashville, TN
Care Instructions: Safe to wash. Safe to iron.

Our standard printing time is 3-5 business days for wholesale orders and 2-4 business days for sample orders. These production times may change based on our order volume. Our current production time can always be found in the top announcement bar of our website.

Shipping times depend on the shipping method and carrier you choose at checkout. We receive discounted rates from UPS and USPS and pass those along to our customers.
When planning for your in-hands date please factor in printing time plus shipping time from carriers.

Return & Refund Policy

Last updated: 5/26/25

At CanvastryWholesale.com, we specialize in custom-printed, made-to-order goods designed for artists, retailers, and small businesses. Because our products are custom made, we have a unique return policy tailored to protect the integrity of your orders and ensure satisfaction within reasonable expectations.

Sample Orders

• Orders with 1 to 4 units per product are considered sample orders and are eligible for a refund if returned unused and in original condition within 14 days of receipt.
  
• For orders over 4 units per product, all sales are final. We highly recommend ordering samples first to test the print method and product quality before placing a larger production run.

Printing & Product Quality Issues

We stand behind our work. If your order arrives with any of the following issues, we’ll offer a free reprint or store credit:

• Incorrect design printed
  
• Missing ink or major printing defects
  
• Striping or significant quality control issues

What’s not covered:

• Dissatisfaction with the print method, color tone, or style (e.g., screen print vs. DTG). Since printing methods vary, this is why we strongly recommend ordering samples first.

Reprints will be produced within our standard production timeframe.

Shipping Issues (Lost, Late, or Damaged Packages)

Once a package has been scanned by the shipping carrier, it is out of our hands. We cannot refund orders due to lost, delayed, or missing packages. However:

• Our team is happy to help you file a claim with the shipping carrier.
  
• You may also choose to file the claim yourself — this often results in a quicker refund.
  
• Packages are insured up to $200 through the carrier, but final reimbursement is at the carrier's discretion.
  
• If a package is damaged, please photograph the box and all contents and retain everything until the claim is resolved.
  
• If you prefer, we will file the claim on your behalf, but please note: we cannot issue a refund until the claim has been processed and approved by the carrier.
  

In the event of a shipping mishap, we will offer you 25% off an exact reorder of the same items as a courtesy. Please note that:

• This reorder is not refundable.
  
• If the original package is eventually delivered, you may keep or donate the items.

General Return Policy

• All sales are final on custom-printed products, except for approved sample returns or quality issues.
  
• Items must be returned in unused, original condition with all packaging intact.
  
• To initiate a return, please contact our team at [your support email] within 14 days of delivery.
  
• Approved returns must be shipped back within 7 days of approval. You will be responsible for return shipping costs.
  
• We do not accept returns or exchanges on sale items, clearance products, or customized artwork orders.

Order Cancellations

• Orders may only be canceled within 12 hours of placement. After this window, production begins and cancellation is no longer possible.

Questions?

For help with returns, reprints, or shipping claims, email us at orders@canvastrywholesale.com. We’re here to support your business and ensure your order is fulfilled with care.