Frequently Asked Questions


If you haven't yet, create a wholesale account here. After your account is succesfully created you can design any products and receive the wholesale pricing you see on products. Wholesale pricing will automatically be calculated after you design your products and choose your quantities.

You can find wholesale pricing by going to any product and viewing the wholesale tiered pricing chart.

We offer wholesale pricing to anyone who is a business, artist, designer, brand or creative. Whether you are just getting started or are an established brand we are here to help! We also offer wholesale pricing to non-profits and organizations.

No, we do not have any order minimums. Sample pricing applies to quantities of 1-4 and wholesale pricing begins at 5+ products per design.

Feel free to order a sample of a new product or design to test it prior to placing a larger wholesale order.

We currently require resale tax certificates for customers located in Tennessee. If you are located in Tennessee please email us your blanket certificate of resale to so we can adjust your account, otherwise you will be charged tax at checkout.

Products & Printing

We print digitally with water based ink.

We print digitally which means we can print virtually all colors. We do not have any color minimums, screen fees or run charges.

We do not print with white inks. Any white colors in your artwork will be omitted from printing.

Very lighter colors and light gradients may sometimes be too light to print well. If our designers see any issues we will reach out to you prior to completing your order.

We are not able to do exact Pantone color matching.

Our design tool accepts: PNG, JPG, SVG, PDF, EPS and AI. We do not require vector files.

Every item price includes the cost of customization and there are no additional charges such as screen fees or run fees.

We do not have any extra screen fees, flashing fees or run charges. The prices that you see on our products are based on quantity per design. (Shipping charges not included)

To view sample pricing please navigate to the product you would like to order and you will find sample pricing in the first row of the wholesale pricing grid.

The standard production time for wholesale orders is 4-6 business days (not including shipping time). Sample orders and orders of 5 items or less ship within 2-3 business days.

During extremely busy printing seasons our production times may increase. In the event that happens there will be an alert on the top bar of our website.

When our work load permits we offer a rush production for a fee. The rush production fee is 15% of your order total (not including shipping or taxes) with a $20 minimum.

When available the rush printing option will be in located in the cart prior to checkout.

To add rush printing to your order fill out this form after placing your order.

Design Tool

Please see our article on how to save and access your designs here.

We have prepared a video tutorial on how to use our design tool here.

Click the PDF button in the design tool to download a virtual mockup file.

Shipping & Returns

Shipping time vary based on shipping location as well as the carrier and method you choose at checkout.

We receive discounted rate from USPS and UPS and pass those on to our customers. Pricing is dynamic based on package weight, location and delivery method. The best way to see exact shipping costs is to populate your cart with your order, then begin the checkout process. You will see all shipping options and prices prior to entering payment information.

All our products are printed and shipped from our facility in Nashville, TN.

Yes! For customers in the Nashville area you can pick up at our facility in East Nashville near downtown. When placing your order choose the "Local Pick Up" option at checkout.

We offer expedited shipping rates at checkout. These shipping options are generated from our shipping carriers and will only exepedite the shipping time from our facility to your address.

For rush printing production please see our rush production page. If you have already placed an order and need to change your shipping method to an expedited option please contact our customer service team.

We regularly ship to the US and Canada if you order through our website. For orders going to any other countries please contact our customer service team for a custom quote.

Our shipments with UPS and USPS are insured for up to $200. In the event of a damaged or lost package we will follow the process outlined in the question below.

We typically use USPS or UPS for shipping wholesale orders. In the event that a package is delayed, lost or damamged please let us know since or carriers do not update us on these events. Once you have contacted us we will open a case with the provider. All packages have insurance up to $200 with UPS and $100 with USPS. If a case is opened and refund is provided we can either send the refund to you or reprint the order. If you would like to place a new order while we wait for approval on a case you may do so, after which any refund from the carrier will be refunded to you.

In the event that your item has been misprinted or damaged in production please send us an email with images to Reference your name and order number.

If your package was damaged in transit we will open a case with the shipping provider for you. (please see question above)

Canvastry inspects every item that is printed to ensure quality of print and product. If you are not satisfied with your print or product, please let us know here.

In the event of damaged from production or misprinted goods we will gladly and quickly replace your order and reship on us!

Due to the custom nature of our products we cannot offer refunds on wholesale orders. We highly recommend placing a sample order prior to ordering a larger wholesale order.

If you have any questions or concerned please reach out to our team. We'd love to help!