Refund policy

Return & Refund Policy

We stand behind the quality of every product we print. If there is a genuine production issue with your order, our team work with you to make it right.

Last updated: March 3, 2026

Quick Summary

• Sample orders (1–4 units) can be returned within 14 days
• Production orders are final sale
• We will reprint items with confirmed printing defects
• Shipping issues are resolved through carrier claims
• Orders can be canceled within 24 hours

 

Sample Orders

Orders of 1 to 4 units per product are considered sample orders and may be returned for a refund if unused and in original condition. Returns must be requested within 14 days of delivery.

Orders of more than 4 units per product are considered production orders and are final sale. We strongly recommend ordering samples first to evaluate print quality before placing a larger order.

 

 

Printing & Product Quality Issues

If your order arrives with one of the following issues, we’ll provide a free reprint or store credit:

  • Incorrect design printed.
  • Missing ink or printing defects.
  • Striping or significant quality control issues.

Not Covered:

  • Dissatisfaction with print method, color tone, or style (e.g., DTG vs. screen print).
  • Minor variations in color or print texture.
  • Minor variations in hand-sewn or hemmed products.

Reprints follow our standard production timelines.

If something goes wrong during printing, we will always work with you to correct the issue!

 

 

Shipping Issues (Lost, Late, or Damaged Packages)

Once a package has been shipped, delivery is handled by the shipping carrier. If a shipment is lost or damaged, we will help you file a claim with the carrier so it can be resolved as quickly as possible.

We are happy to:

  • Help file a claim with the shipping carrier.

  • Or you may file the claim directly for faster resolution.

Most packages are insured up to $200, but reimbursement is at the carrier’s discretion.

If your package is damaged:

  • Take photos of the box and contents.
  • Keep all items and packaging until the claim is resolved.

We can file the claim on your behalf, but we cannot issue refunds until the claim is approved by the carrier.

If a shipment issue occurs, we offer a 25% discount on an exact reorder of the same items so you can restock quickly while the carrier claim is processed. If the original package is eventually delivered, we are not able to refund that order.

 

 

General Return Terms

  • All custom-printed items are final sale except in cases of approved sample returns or confirmed production defects.

  • Items must be returned unused and with all original packaging.

  • Return requests must be submitted within 14 days of delivery.

  • Once approved, items must be returned within 7 days.


 

 

Return Address

Canvastry Wholesale
Attn: Returns
711 Main St
Nashville TN 37206

Please include your order number inside the package. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

 

 

International Orders

  • Shipping issues may take longer to resolve.

  • Customs duties and import taxes are non-refundable.

  • Customers are responsible for return shipping on international orders.

 

 

Partial Returns

If your order includes both sample-eligible and non-refundable items, only the sample portion may be returned. All other items are final sale.

 

 

Order Cancellations

Orders may be canceled within 24 hours of placement.
 After that, production begins and cancellation is no longer possible.

 

 

Return & Refund Processing Time

  • Once your return is received and inspected, we’ll notify you within 2–3 business days.

  • Approved refunds will be processed to your original payment method.

 

 

Policy Updates

  • We may update this policy from time to time. The most current version will always be posted on this page.

Policy last updated: March 3, 2026

 

 

Questions?

📧 Email us at orders@canvastrywholesale.com
 We’re here to support your business and ensure your order is fulfilled with care.