Our standard printing time is 3-5 business days for wholesale orders and 2-4 business days for sample orders. These production times may change based on our order volume. Our current production time can always be found in the top announcement bar of our website.

Shipping times depend on the shipping method and carrier you choose at checkout. We receive discounted rates from UPS and USPS and pass those along to our customers.
When planning for your in-hands date please factor in printing time plus shipping time from carriers.

Return & Refund Policy

Last updated: 5/26/25

At CanvastryWholesale.com, we specialize in custom-printed, made-to-order goods designed for artists, retailers, and small businesses. Because our products are custom made, we have a unique return policy tailored to protect the integrity of your orders and ensure satisfaction within reasonable expectations.

Sample Orders

• Orders with 1 to 4 units per product are considered sample orders and are eligible for a refund if returned unused and in original condition within 14 days of receipt.
  
• For orders over 4 units per product, all sales are final. We highly recommend ordering samples first to test the print method and product quality before placing a larger production run.

Printing & Product Quality Issues

We stand behind our work. If your order arrives with any of the following issues, we’ll offer a free reprint or store credit:

• Incorrect design printed
  
• Missing ink or major printing defects
  
• Striping or significant quality control issues

What’s not covered:

• Dissatisfaction with the print method, color tone, or style (e.g., screen print vs. DTG). Since printing methods vary, this is why we strongly recommend ordering samples first.

Reprints will be produced within our standard production timeframe.

Shipping Issues (Lost, Late, or Damaged Packages)

Once a package has been scanned by the shipping carrier, it is out of our hands. We cannot refund orders due to lost, delayed, or missing packages. However:

• Our team is happy to help you file a claim with the shipping carrier.
  
• You may also choose to file the claim yourself — this often results in a quicker refund.
  
• Packages are insured up to $200 through the carrier, but final reimbursement is at the carrier's discretion.
  
• If a package is damaged, please photograph the box and all contents and retain everything until the claim is resolved.
  
• If you prefer, we will file the claim on your behalf, but please note: we cannot issue a refund until the claim has been processed and approved by the carrier.
  

In the event of a shipping mishap, we will offer you 25% off an exact reorder of the same items as a courtesy. Please note that:

• This reorder is not refundable.
  
• If the original package is eventually delivered, you may keep or donate the items.

General Return Policy

• All sales are final on custom-printed products, except for approved sample returns or quality issues.
  
• Items must be returned in unused, original condition with all packaging intact.
  
• To initiate a return, please contact our team at [your support email] within 14 days of delivery.
  
• Approved returns must be shipped back within 7 days of approval. You will be responsible for return shipping costs.
  
• We do not accept returns or exchanges on sale items, clearance products, or customized artwork orders.

Order Cancellations

• Orders may only be canceled within 12 hours of placement. After this window, production begins and cancellation is no longer possible.

Questions?

For help with returns, reprints, or shipping claims, email us at orders@canvastrywholesale.com. We’re here to support your business and ensure your order is fulfilled with care.